Terms of service

TERMS AND CONDITIONS

While every effort is made to depict products accurately, images found on this website do not necessarily depict the product with which they are linked and are used purely for illustrative purposes only. We aim to achieve 100% customer satisfaction. We entrust to all our customers that if there is dissatisfaction by the customer and this is deemed to be reasonable then we will do all we can to resolve any problems in question.

We are open to social feedback but no negative comments regarding UKCarbon shall be posted by the customer on any internet or other forums, blogs, magazines or any other form of media without contacting us before this to resolve the issue. Breach of our terms in this regard will result in one or more of the following: cessation of all works/retention of all parts by us until due payment up to point of cessation / a financial penalty to the customer reflecting damages caused.

Some of the proposed modifications may take the vehicle beyond the scope of the vehicle manufacturer’s original design briefs and intended use, possibly with impact on other parts/systems of the car, for which the vehicle owner/keeper accepts all responsibility and liability. Any additional products/costs / required or desired to complement/augment etc a particular agreed conversion are the responsibility of the customer. During installation/whilst carrying out any works we cannot be held responsible for the failure or malfunction of parts already worn/damaged parts on the vehicle which may subsequently fail or deteriorate during or after installation/works. 

UKCarbon operates a Zero tolerance policy with regard to unreasonable, abusive or threatening behaviour, statements or demands by customers, at our discretion. All Parts supplied/work carried out by UKCarbon remain our property until final payment is made. UKCarbon will not be held responsible for subsequential costs, losses or damages resulting from an incorrect, damaged or warranted part(s), this includes third-party labour costs, fuel costs, salary etc. However, we will do all possible to resolve any problem with the item itself.

Whilst we endeavour to supply the best quality parts possible to our customers it’s often apparent on some aftermarket items that some modifications to the item/vehicle are required to obtain perfect fitment, please appreciate this. Naturally, aftermarket items that are cheaper than the original manufacturer's item are often not up to the same quality as the original manufacturer's part. At UKCarbon we are always here to help and advise with the fitment of all parts supplied by us. 

ONLINE ORDERS

Online / Mail order items purchased on a credit card can normally only be delivered to the cardholding/billing address. We reserve the right to refuse suspect credit card payments and to carry out additional security checks including address verification, bank referrals, date of birth, occupation etc. All orders will normally be despatched within 72 hours of your order if in stock, or of our receiving the goods if they are not in stock at the time of order.

This can sometimes be longer due to unforeseen issues. Please contact us should dispatch time take longer. Most items will be sent by trackable courier and must be signed for. A signature to our courier will be deemed as goods received in a safe condition. 

PAYMENT AND PRICES

Unless otherwise stated, all prices include VAT at 20%. As some of our products are imported, printed and/or website prices may be subject to change without notice due to fluctuating currency exchange rates and supply prices. International orders can normally only be accepted via Electronic Bank Transfer.

Please enquire for more details. Special orders, custom-made and/or import items must be prepaid in full and are non-refundable. In some cases, we will accept a nonrefundable deposit of at least 25% of the total value of the goods against special order items. Please note that due to high administration charges some credit card transactions may incur a 3% levy. Gift Vouchers cannot be used for the purchase of items in Sale / Special Offer promotions.

DELIVERY AND IMPORTANT INFORMATION ABOUT COURIER / POSTAL DELIVERIES

THIS IS VERY IMPORTANT. PLEASE READ. 

It is the customer’s full responsibility to check and examine an item(s) being delivered by the postal service or courier service before signing for receipt of the item(s). When signing for the item it is stated ‘received in good condition.

The courier or postal service will not offer compensation or a claim for damage to goods caused by them after the item has been signed for. Before items leave our premises we check them to ensure good undamaged condition and we pack the item(s) well to avoid damage whilst it is en route to you. We cannot offer compensation or a claim for any damaged goods that have been signed for in good condition or ‘unchecked’ with the courier / postal service. The only circumstances when we can make a claim and provide compensation/replacement for a damaged item(s) is when the item(s) is checked and signed for as damaged.

You must insist that the courier driver waits whilst the item(s) being delivered is inspected before you sign for it, even if the courier objects to this. It is their obligation in the terms and conditions set out by our couriers that the driver is to wait whilst goods are inspected. Please appreciate that the courier drivers get paid a commission on the number of deliveries they carry out per day, so this is the reason why they may want to leave you quickly and get on with their next delivery. The customer should not instruct the courier to leave an item(s) in a location without a signature.

If this happens and losses or damages occur we will not be responsible or be able to offer a claim. Also, if items are signed for by a 3rd party, friend or neighbour etc they must check the item before signing for receipt. If there are damages present on the item it must be signed for as damaged otherwise we cannot claim from the courier and therefore cannot offer compensation or replacement parts. An item(s) being delivered by courier/postal service must not be signed for as ‘unchecked’. The item(s) must be checked for damages before signing.

The only circumstances in that we will be able to offer a claim/ compensation/replacement for the damaged item(s) are if it has been checked and signed for as damaged. We will always endeavour to deliver orders as quickly as possible; due to the specialist nature of some of our items and also our reliance at times on third-party suppliers, we cannot always guarantee exact delivery times; orders can not normally be cancelled due solely to a delay on an estimated delivery time. We cannot be held responsible for delays caused by our suppliers, third-party errors or delivery delays or any other unforeseen issues. 

All items will be shipped by Royal Mail unless prohibited by size or weight, in which case a courier such as ParcelForce will be used. Expedited shipping may be available at an additional cost upon request. For International orders, we may ship via UPS, at our discretion. Please note that Trade agreements vary between countries. For this reason, duties and taxes applicable on the importation of any of UKCarbons products are the full responsibility of the customer as well as any brokerage fees.

QUALITY AND FITMENT OF AFTERMARKET PARTS

Many of the parts we sell are non-original manufacturer parts and are made in the aftermarket sector. We must stress that on all parts we sell we aim for them to be the highest quality possible, but with aftermarket items, there can be a tolerance to fitment and quality from that of an original manufacturer's part. This means that sometimes they are handmade or more often than not are made from tooling/moulds which may or may not be as specific as an original manufacturer's part and may result in the item not being as accurate as the original manufacturer's part. When purchasing aftermarket items the buyer understands and accepts that there could be tolerance from an original vehicle manufacturer's part. This may mean that adjustments/modifications at the time of fitting need to be made, adhesives may need to be used or small modifications to the aftermarket part purchase may need to be made.

The overall quality of aftermarket items may also have a tolerance from the quality of an original manufacturer's part. An example of this could be small imperfections or blemishes. Quality imperfections we aim to keep to a minimum, however, can appear on aftermarket items due to the nature of their manufacturing processes. If you feel blemishes or imperfections in the product that has been delivered are outside of your tolerances it's important you raise this before installation. It is your (the buyer's) responsibility to check and raise queries before installation as returns and exchanges post-installation will be invalid. We recommend fitting by a specialist workshop that has expertise in fitting aftermarket items, not just original manufacturer parts. If the buyer takes an aftermarket part to the main dealer or to a company that is not open to fitting aftermarket items and carrying out any necessary modifications to do so in some cases they will often be turned away saying that the product will not fit. This will often be more so due to the incapability of the installing workshop instead of the product not being able to be fitted to the vehicle. We aim for all of the aftermarket products that we sell to have been test fitted (or at least another product from the same mould/tooling) at an earlier time in our workshop before selling to our customers.

As the seller, we are here to help and offer advice if possible with any installations of our aftermarket parts supplied if required. We cannot cover return delivery costs or refund the delivery cost of aftermarket items that have minor imperfections or need minor modifications as this is to be accepted when buying an aftermarket product and the buyer is to fully accept this before purchasing When buying aftermarket products from our website, on the telephone or in-store from us the buyer agrees to our terms and conditions. 

WARRANTY

Items are covered by our 2-month warranty. This covers defects as a result of the manufacturing process. It does not cover any defects or damage that may have occurred as a result of wear and tear through use, or for any accidental damage. Please email us at sales@ukcarbon.com for full details of coverage. No warranty is given or implied on any goods if used for racing, track days or similar events. We do not warranty any labour costs for the installation of parts after being sold and getting fitted independently. Carriage costs for the return to UKCarbon or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer, unless in exceptional circumstances by prior agreement

 

THE WEBSITE

All content on this website belongs to UKCarbon and must not be copied or reproduced in part, or in whole, without the owner's specific written permission. Although we endeavour to ensure all information on this website is correct and up to date, we offer no guarantee of this. All images are for illustration purposes only and are not always 100% accurate to the product that you are ordering. Please contact us to verify the details before making any decisions. We will not be responsible for any losses incurred as a result of errors on the website. We do not accept any association with, or links to this website, without specific written consent from ourselves. We reserve the right to withdraw this consent if we feel an association has been made inappropriately or incoherent with company policies. We are not responsible for any information or content provided by third parties that are linked to this website.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. UKCarbon will not accept for return, exchange or refund any item that has been modified, used, damaged or blemished, such as parts that have been painted or wheels that have had tyres fitted etc. Please ensure you check all items for quality and fitment before painting or modifying/blemishing/permanently fitting them. All purchases made are only refundable if authorised by our management (via email). Items will only be accepted back if returned in their original, unused condition. 

REFUNDS

Refunds will be given after the goods have been returned and inspected. Stock items being returned may incur an admin charge of 5-10%. We as the company incur costs and restocking fees to return non-stock items to our suppliers so any non-stock items being returned will incur a re-stocking / handling charge which will be advised at the time of return depending on the product in question. Any refunds made on items purchased through Paypal will be subject to an additional 4% fee. Special orders, custom-made and/or import items must be prepaid in full and are non-refundable. Certain items may, by agreement only, be ordered with a deposit of at least 25% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are not refundable.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ukcarbon.com

 

SALE ITEMS

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ukcarbon.com and send your item to: UKCarbon, Suite 3 - Floor 2, Adelphi Mill, Grimshaw Lane, Bollington, Cheshire, SK10 5JB.

 

SHIPPING

To return your product, you should mail your product to UKCarbon, Suite 3 - Floor 2, Adelphi Mill, Grimshaw Lane, Bollington, Cheshire, SK10 5JB, United Kingdom. Carriage costs for the return to UKCarbon or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer. Please note that any deposits or payments made towards installation are normally not refundable on cancellation of installation. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.