RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. UKCarbon will not accept for return, exchange or refund any item that has been modified, used, damaged or blemished, such as parts that have been painted or wheels that have had tyres fitted etc. Please ensure you check all items for quality and fitment before painting or modifying/blemishing/permanently fitting them. All purchases made are only refundable if authorised by our management (via email). Items will only be accepted back if returned in their original, unused condition.

REFUNDS

Refunds will be given after the goods have been returned and inspected. Stock items being returned may incur an admin charge of 5-10%. We as the company incur costs and restocking fees to return non-stock items to our suppliers so any non-stock items being returned will incur a re-stocking / handling charge which will be advised at the time of return depending on the product in question. Any refunds made on items purchased through Paypal will be subject to an additional 4% fee. Special orders, custom-made and/or import items must be prepaid in full and are non-refundable. Certain items may, by agreement only, be ordered with a deposit of at least 25% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are not refundable.

Contact our team at sales@ukcarbon.com or visit our contact page.

Items are covered by our 2-month warranty. This covers defects as a result of the manufacturing process. It does not cover any defects or damage that may have occurred as a result of wear and tear through use, or for any accidental damage. Please email us at sales@ukcarbon.com for full details of coverage. No warranty is given or implied on any goods if used for racing, track days or similar events. We do not warranty any labour costs for the installation of parts after being sold and getting fitted independently. Carriage costs for the return to UKCarbon or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer, unless in exceptional circumstances by prior agreement.